Legal
Refund Policy
1. 30-Day Refund Window
You may request a refund within 30 days from the date your order is received. Requests made after this window cannot be accepted.
2. Eligibility for Refund
Items must be returned in their original condition where reasonably possible. Please contact us before returning any item so we can provide return instructions.
3. How to Start a Return
Contact our support team by phone or email with your order details to begin the return process.
4. Step-by-Step Return Process
Step 1: Contact support at the phone or email below within 30 days of receiving your order. Step 2: Our team will confirm your return and provide the return address. Step 3: Package the item securely and ship it to the address provided. Step 4: Once received and reviewed, your refund will be processed to your original payment method.
5. Return Address
Returns should be sent to: XeroloPersonalInsights, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
6. Refund Processing Time
Once your return is received, please allow a reasonable processing period for your refund to be issued to your original payment method.
7. Non-Refundable Circumstances
Refund requests submitted after the 30-day window, or for items not returned per these instructions, may not be eligible for a refund.
8. Contact Us
Questions about this Refund Policy can be directed to TrevCore LLC at (833) 554-6162 or support@xerolopersonalinsights.com.